Dear editor,
I was pleased, but not surprised, to read of the awards given to the Iola Register and staff by the Kansas Press Association. This marks the second year in a row that the Register has received both the news and advertising awards.
Although I am a recent subscriber to the Register, I also read several local papers as well as the Kansas City Star. The Register is well-deserving of these awards in my opinion.
However, one area not measured by these awards is, in my experience, only seen in the Register, and that is the personal touch. When I subscribed to the Register, I received a personal thank you note from Susan Lynn. This may not mean much to most people, but to me it shows that they care about their patrons.
This was reinforced when I had a problem getting into my online subscription, and when I called the office, the boss made sure I understood how to get into my subscription, and took the time to walk me through downloading it so I could scroll through it easily.
We have a great newspaper in Allen County. The awards tell us that the rest of the state knows it, too.
Sincerely,
Peggy Carlson,
Savonburg, Kan.
