Danny Caine never expected to turn his bookstore into a partial shipping warehouse. He was just trying to keep his small business afloat. It wasn’t even the first pandemic pivot he tried.
“The hardest thing about March 2020, other than society falling apart, was we went through four or five different ideas of how to do this. It felt like every Sunday, I was meeting with the managers and being like, ‘Okay, what are we going to do this week?’” says Caine, the owner of the Raven Book Store in Lawrence, Kansas.
When the store closed to in-person browsing last year, it was the nationwide shipping that really stuck.
Before the pandemic, only 1% of the Raven’s sales took place online. Now, it’s closer to 30%. They also offer local delivery and curbside pickup, in addition to in-store browsing.
“A lot of places are struggling. We feel really lucky and thankful that that’s not us at the moment,” Caine says. “It’s certainly a testament to the Lawrence community.”
While book sales have been consistently strong during the pandemic, big companies like Amazon have mostly been the beneficiaries. More than 70 bookstores closed in 2020 and bookstore sales fell nearly 30%.
“That shipping is why we’re still here,” he says. “It saved us.”
It’s also one of the factors that caused them to move into a bigger location on Massachusetts Street in late August. Online orders used to be processed in the middle of the fiction section, but the new store has a backroom where two employees manage orders full-time. That, in addition to increased street traffic, has made for a successful few weeks.
“It’s going better than we could have possibly dreamed,” he says. “We’ve added three booksellers.”
Caine, of all people, knows how rare it is to be a successful small business owner in 2021. His book, “How to Resist Amazon and Why,” was published in March. You can’t compete with Amazon in terms of selection or speed, but one thing you have that they don’t is a point of view that people really celebrate.Danny Caine, Raven co-owner
He frames his political arguments more as “pro-bookstore” than “anti-Amazon.”
“You can’t compete with Amazon in terms of selection or speed, but one thing you can have that they don’t is a point of view that people really celebrate. And you have your curation.”
A big part of the Raven’s voice is the way it champions books by Kansas authors, like Meg Heriford’s “Ladybird, Collected” or Sarah Smarsh’s “She Come By It Natural.” It’s more expansive than even that, though. These days, the Raven and some other indie bookstores are reinventing the definition of a bookstore beyond four physical walls.
It raises the question: how important are brick-and-mortar locations to customers? With e-commerce websites like bookshop.org, it’s never been easier to digitally support indie booksellers who are a part of the local community or who curate collections tailored to the customer.
