Frequently Asked Questions

How can I contact The Iola Register?

We are open Monday-Friday from 8 a.m.- 6 p.m. You can call our office during these hours at 620-365-2111.

For issues relating to your subscriptions, you can also email our Circulation department at circulation@iolaregister.com. For news tips or inquiries, please contact our News department at news@iolaregister.com. If you’d like to submit a letter to the editor, you can click here to do so or email editorial@iolaregister.com. Additional concerns can be sent to Tim Stauffer, our managing editor, at tim.stauffer@iolaregister.com.

What does my subscription include?

All of our subscription options include unlimited access to our website. This includes access to our e-edition as well, which you can access by clicking here. Digital access also allows you to browse past editions of our newspaper and our archives, which are available here.  

If you’re a print subscriber, you’ll receive all of the above along with five-day-a-week delivery of our print edition. The print edition includes weekly circulars and coupons and our special magazine publications.

What if I forget my password?

No problem! Just click here to access your account and reset your password.

You can also use the Forgot Password link on the Login page. You must be able to provide the phone number or email address associated with your subscription account. A temporary password will be emailed to you.

How do I change my username or password?

To change your password, log in to your account and click on My Profile. Follow the prompts to update your password.

Our website does not allow you to change a username. That said, you can change the email address associated with your account. Then, simply log in using the updated email address instead of the username. 

If I go on vacation, how can I temporarily suspend delivery of my newspaper?

If you’d like to temporarily suspend delivery of The Register, you can do so by clicking here. You can also access this feature in My Account here. Please allow two days advance notice.

When suspending delivery, there are two options.

  • Vacation Hold: We can have your carrier hold your papers while you are away and deliver all of them upon your return and resume delivery.
  • Vacation Stop: We simply suspend delivery and resume regularly delivery upon the date of your return.

How do I report a problem with my newspaper delivery?

Feel free to contact us at 620-365-2111 between 8 a.m.- 6 p.m. during the week. Please note that carriers have until 5:30 p.m. in Iola and 6:30 in surrounding communities during the week to deliver your paper and 9:30 a.m. on Saturdays.

During the weekend, you can either call or email our Circulation department at circulation@iolaregister.com.

Additionally, we are happy to provide the contact information for your newspaper carrier. This is often the quickest and most effective way for us to get your paper delivered.

How can I access archived editions of The Iola Register?

We’ve done extensive work trying to upload as much of our content over the last decade onto our website. To see if we have what you’re looking for, click here (https://www.iolaregister.com/e-edition)

We are also extremely excited to announce that The Register is in the process of migrating our entire digital archives to the Kansas Historical Society. Unfortunately, until this transition is complete, we do not have comprehensive digital access to our archives. We expect this project to be completed by July 2020.

If your request is urgent, please contact us at 365-2111. We’d be happy to look through our microfilm if specific dates are provided, and we will print and mail specific articles from past editions of The Register upon request.